Nitro Swim Center | Austin Family Magazine

Cedar Park

Terrible program for young kids. I enrolled my 5yo into a YMCA swim one, he passed thatg easily and loved it there. The instructors recommended to enroll him into swim two, but its not offered right now, so I enrolled him into nitro one swim lessons at this location. The heavy structure and hyper focus didn't fit well with my 5 year old. Their structure is prolly better suited for older kids, as my 5 year old just wants to play (and learning is a side effect). We paid the initation fee ($40 1 think) and 1 month of lessons ($119). We went to 3 lessons, and my kid made no progress under the heavy monitoring from the instructions and the unspoken psychological pressure to complete the skill of breath holding, and doing nothing else for 30 mins. after 3 lessons they charged my in full for the next month - (another $119: so $278 all in for 3 lessons) As an aside: there is also no way for me to remove my credit card on file in the app, I can change it to a new card, but I can not remove the card - kind of sus no? 30 mins is a long time for a 5 year old to keep doing the same thing over and over. We went to 3 lessons of this and they still could not get him to hold his breath underwater. At the Y, he had no problem completing this skill, along with 3 or 4 other ones in the same 30 min sessions, all while not even realizing it because they made it fun. So we determined nitro wasn't a fit for us, I kindly asked for a refund at the desk for the next month's lesson and they had one of their managers call me. At this point there was still 1 lesson left for this month that I've already paid for plus the 4 for next month April, which hasn't started yet. I was fine if they did give me a refund and I was fine if they didn't, but I wanted to ask you know? The manager called me and promptly proceeded to chew me out saying that I knew what I was getting into since I had a 10yo who previously went through the program, and that I signed their agreement - he was on full tilt: like a bad car salesman when you tell them you don't want their car. There was concession: refund you 50%, since you haven't even started the lessons that you have paid in full for - or anything like that. They miss the point that its not a good fit, but they're happy to take money and while not providing the value that they agreed to provide, and that the Y had no problems executing on. I told him that I paid for services and those services were not provided - at this point its a full-on fight so I basically let him know that I would l dispute the charges with my bank, for the month of lessons we paid for that haven't even started yet and maybe even for the ones I've already paid for. It was a bad experience for my 5yo and a terrible experience for me as a customer. If you want to develop an olympic class underwater 5yo breath holder, then nitro might work for you. but if you want your kid to enjoy learning to swim, I'd look elsewhere. For the same rate I'll look at hiring a personal coach who meets me at my community pool, even if it costs 2x more, it will be 100x more effective than nitro is for - play based learning.

Ages: 1-18 Genders: Boys and Girls Camp Types: Day Camp Activities: Fitness, Sports, Water

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We TEACH Swimming!™

Nitro Swimming offers year-round swim lessons for babies through adults to learn how to swim, and become comfortable in the water. We also are proud to have our competitive team under the same roof, competing in swim meets, and winning championships.

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